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Free US Delivery: 3–6 Business Days 30-Day Return Policy Support: contact@texassolarstore.com · +1 (832) 677-5299 Secure Checkout in USD ($)

Return & Refund Policy

Last updated: 9 November 2026

At Texassolarstore, your satisfaction is guaranteed. We offer a transparent 30-day return window with Free Return Shipping ($0.00 USD), $0.00 restocking fees, and a strict 5-business-day refund processing timeline.

Key Return & Refund Highlights

Return Window: 30 Calendar Days from delivery · Return Shipping: Free ($0.00 USD — prepaid return label provided) · Restocking Fee: $0.00 USD · Refund Time: Processed within 5 business days of return receipt.

1. 30-Day Return Eligibility

  • You have 30 calendar days from the date your order is delivered to request a return or exchange for any reason (including change of mind, remorse, or defective/damaged arrival).
  • We accept returns of both unopened factory-sealed items and opened items in complete condition with original accessories, cables, and packaging.

2. Free Return Shipping ($0.00 USD) & Zero Restocking Fees

  • Return Shipping Cost: Free Return Shipping ($0.00 USD). We provide a prepaid insured return shipping label for all approved returns within the United States.
  • Restocking Fee: $0.00 USD (No restocking fee). You receive 100% of your original purchase price back.

3. How to Initiate a Return

  1. Contact Customer Service: Email contact@texassolarstore.com or call +1 (832) 677-5299 with your order number and the item(s) you wish to return.
  2. Receive Your Prepaid Return Label: Within 24 business hours, our support team will email your Return Merchandise Authorization (RMA) and a prepaid return shipping label.
  3. Ship the Item Back: Pack the item securely with all included cables and manuals, attach the prepaid return label, and drop it off with the designated carrier addressed to our return facility:
    Texassolarstore — Returns Department
    5821 Southwest Fwy, Houston, TX 77057, United States

4. Refund Processing Time — Strictly 5 Business Days

  • Once your returned item arrives at our Houston, TX facility and is inspected, we issue your full refund to your original payment method (Visa, Mastercard, American Express, or Discover) within 5 business days.
  • You will receive an automated email confirmation the moment your refund is processed within those 5 business days.

5. Damaged, Defective, or Incorrect Items

If your EcoFlow unit arrives damaged in transit or exhibits a manufacturing defect, please notify us at contact@texassolarstore.com or +1 (832) 677-5299. We will immediately provide a prepaid return label and dispatch a brand-new replacement unit or issue a full refund within 5 business days at zero cost to you.

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